Shipping policy

Shipping & Returns

Effective: 01/01/2025

This policy outlines our Shipping and Returns procedures and forms part of the Terms & Conditions of ONGADE LLC. By placing an order on https://ongade.com/, you agree to these policies.

1. Shipping

1.1 Order Processing & Dispatch

  • We aim to process and dispatch orders within 1-3 business day after confirming your order, subject to product availability.

  • If an item is out of stock or cannot be shipped, we will contact you promptly.

1.2 Fulfillment & Delivery Times

  • Orders ship from our fulfillment partner’s warehouse:
    NIMBL, 615 S. Gladiola St., Salt Lake City, UT 84104, USA.

  • Estimated delivery times vary by destination and carrier.

  • All shipments include tracking; a signature may be required upon delivery.

1.3 Delivery Charges

  • Shipping costs are not included in product prices.

  • The applicable shipping fee is shown at checkout before you place your order.

1.4 Risk & Damage

  • Risk of loss or damage passes to you once the goods are delivered to your address or to a person you authorize.

  • If you notice visible damage upon delivery, please note it with the carrier and contact us at info@ongade.com immediately.

2. Returns (U.S.)

2.1 Eligibility & Window

  • For health and safety reasons, food supplements and cosmetics are not eligible for return if opened or if the seal is broken.

  • Unopened items in original condition may be returned within 7 days of delivery.

2.2 How to Start a Return

  • Email info@ongade.com with your order number to obtain a Return Merchandise Authorization (RMA) and instructions.

  • Returns without an RMA may be refused.

2.3 Return Shipping

  • Unless the return is due to our error or a confirmed defect, you are responsible for return shipping costs.

  • We recommend a tracked service and keeping proof of postage.

2.4 Refunds

  • Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned items.

3. Defective or Damaged Items

3.1 Notification Period

  • If you receive a defective or damaged item, contact info@ongade.com within 7 days of delivery and include photos and order details.

3.2 Inspection & Replacement

  • We may ask you to return the item for inspection.

  • If confirmed defective (not due to misuse), we will replace it at no extra cost and reimburse reasonable return shipping costs (up to $200 USD).

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