Refund policy

Shipping & Returns Policy

Effective Date: 01/01/2025

This Shipping & Returns Policy is part of the Terms & Conditions of ONGADE LLC. By placing an order on https://ongade.com/, you agree to the terms below.

1. Shipping

1.1 Order Processing & Dispatch

  • Orders are typically processed and dispatched within 1-3 business day after confirmation, subject to product availability.

  • If your product is out of stock or cannot be shipped, we will notify you promptly.

1.2 Fulfillment & Delivery

  • Orders are shipped from our fulfillment partner’s warehouse:
    NIMBL, 615 S. Gladiola St., Salt Lake City, UT 84104.

  • Delivery times vary depending on your location and courier service.

  • All shipments include tracking, and a signature may be required upon delivery.

1.3 Shipping Charges

  • Shipping costs are not included in the product price.

  • Applicable fees are displayed at checkout before you confirm your order.

1.4 Risk of Loss & Damage

  • Risk of loss or damage transfers to you once the order is delivered to your address or an authorized recipient.

  • If the package arrives visibly damaged, please note it with the courier and contact us at info@ongade.com immediately.

2. Returns & Refunds

2.1 Return Eligibility

  • Due to health and safety regulations, food supplements and cosmetics cannot be returned if the seal has been broken or the packaging opened.

  • Unopened items in their original packaging may be returned within 7 days of delivery.

2.2 Return Process

  • To request a return, email us at info@ongade.com with your order details.

  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).

  • We recommend using a tracked shipping method and retaining proof of postage.

2.3 Refunds

  • Refunds are processed within 7 business days after we receive the returned item in acceptable condition.

  • Refunds are issued to the original payment method used for purchase.

3. Defective or Damaged Items

3.1 Reporting

  • If you receive a defective or damaged product, contact us at info@ongade.com within 7 days of delivery.

  • Please provide order details and photos of the issue.

3.2 Resolution

  • We may ask you to return the item for inspection.

  • If the product is confirmed defective (not due to misuse), we will replace it at no cost and reimburse reasonable return shipping (up to $200 USD).

Company Information

ONGADE LLC
Registered Agent Address:
5305 Limestone Road, Suite 200
Wilmington, DE 19808
EIN: 38-4328829

Customer Support: info@ongade.com

By purchasing from https://ongade.com/, you confirm that you have read, understood, and agree to this Shipping & Returns Policy.

Home Search Cart Products About